HV Infrastructure Operations Manager
📍 Wakefield
🕒 Full Time – 40 hours per week (Monday to Friday)

Milford RES is recruiting on behalf of a leading organisation within the High Voltage (HV) private power networks sector. We are seeking an experienced HV Infrastructure Operations Manager to lead the safe, compliant and efficient delivery of high-quality HV network services.

The Role

The Operations Manager will oversee field service teams and ensure reliable, technically excellent service delivery across a portfolio of High Voltage private power networks. This role is responsible for operational performance, safety compliance, customer satisfaction, and continuous improvement across HV maintenance and response activities.

The position plays a key role in maintaining operational resilience while supporting the continued growth and reputation of the organisation within the HV network services market.

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Key Responsibilities

Operational Leadership

• Lead and coordinate the daily activities of HV service teams including SAPs, engineers, and field technicians.
• Ensure compliance with HV safety rules, switching protocols, and relevant statutory and industry standards.
• Plan and allocate resources effectively to support planned maintenance, fault response, service delivery, and project activities.
• Oversee incident response and network restoration activities, ensuring safe and efficient outcomes.

Service Delivery & Performance

• Drive high standards across HV maintenance, inspection, testing, and emergency response services.
• Monitor key performance indicators including SLA compliance, response times, system availability, customer satisfaction, and first-time fix rates.
• Ensure accurate job planning, scheduling, and reporting through operational systems.
• Conduct service performance reviews and identify opportunities to improve network reliability and reduce unplanned outages.

Safety, Compliance & Quality

• Promote a strong safety culture across all operations.
• Ensure full compliance with health & safety legislation and internal safety management systems.
• Maintain HV authorisations, competency frameworks, and training requirements across the team.
• Support incident and near-miss investigations, ensuring root causes are identified and corrective actions implemented.
• Ensure all work meets required quality standards including relevant BS standards and customer requirements.

Customer & Stakeholder Management

• Act as the operational point of contact for key customers.
• Provide performance updates, technical insights, and operational reporting to customers and internal stakeholders.
• Manage service escalations proactively and ensure timely resolution of operational issues.

People Leadership & Development

• Lead, mentor, and support HV operational teams to drive engagement and performance.
• Manage training programmes, authorisations, and succession planning for critical HV roles.
• Conduct performance reviews, coaching sessions, and competency assessments.
• Foster a culture of collaboration, accountability, and continuous improvement.

Commercial & Financial Management

• Provide operational input to support bids, proposals, and contract renewals.
• Manage operational budgets and support cost control initiatives.
• Ensure accurate recording of labour, materials, and operational costs.
• Identify opportunities for service improvements, operational efficiencies, and additional service offerings.

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About You

Qualifications

• HNC/HND (or higher) in Electrical Engineering or equivalent industry experience.
• Senior Authorised Person (SAP) status or previous HV authorisation desirable.
• IOSH or NEBOSH qualification preferred.
• Full UK driving licence.

Technical Experience

• Extensive experience working with High Voltage networks (11kV – 66kV).
• Strong knowledge of HV switching procedures, network operations, and safety rules.
• Experience managing field service teams within a safety-critical environment.
• Understanding of DNO/IDNO standards, maintenance regimes, and compliance requirements for private networks.

Leadership Skills

• Proven experience leading and motivating technical teams.
• Strong organisational, resource planning, and decision-making skills.
• Experience working in customer-facing service or contractual environments.

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If you’re interested in learning more about this opportunity, please contact Milford RES for a confidential discussion or submit you CV by clicking below.